Returns help

Returns

Aosom.com publishes a 30-day return window on its public returns page. Start here for a simple overview before continuing to the official policy.

1. Prepare your order details

Keep the order number, product photos and your reason for return ready.

2. Review the policy

Check the official return policy to confirm timing, condition and category-specific details.

3. Contact support if needed

Use the official contact channels when pickup, damage review or warranty questions are involved.

4. Keep all proof of return

Retain shipping confirmation and messages until the refund or replacement is complete.